Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

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What payment methods do you accept?

We accept a variety of payment methods to ensure a seamless shopping experience. You can pay using:

  • Major credit cards – Visa, MasterCard, American Express
  • Debit cards – All major bank debit cards
  • PayPal – For convenient and secure checkout
  • Other secure online payment options – (e.g., certain digital wallets or online payment services)

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress. Additionally, you can enter this tracking number on our website’s order tracking page (or the carrier’s tracking website) to see the latest updates on your delivery.

Do you offer warranties on your products?

Yes. We stand behind the quality of our products and offer warranties to ensure our customers' peace of mind. Each eligible product comes with a standard manufacturer’s warranty (when applicable), and we also provide extended warranty options for additional coverage. If you encounter any issues with a product, please contact our customer support so we can assist you under the warranty policy.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. To start a return or exchange, please contact our customer service or follow the instructions on our returns page.

Important Return Guidelines:

  • Items should be in their original condition – unworn, unwashed, and with all tags and packaging intact.
  • Timing: The return or exchange request must be made within 30 days of delivery.
  • Exceptions: Certain items (for example, personalized or custom-made products) may not be eligible for returns or may have specific return guidelines. Please refer to our detailed return policy for information on non-returnable items and other conditions.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain order value. If your order total exceeds the qualifying amount, free standard shipping will automatically apply at checkout. (For orders below that amount, a shipping fee will apply.) Please check our shipping policy for more details on the eligibility threshold and estimated delivery timeframes for free shipping. We aim to deliver your order in a timely manner and will provide all shipping options and costs during the checkout process.

Didn't find what you were looking for? Feel free to contact us at any time.