Terms & Conditions
Overview
This website is operated by Puella Marina. Throughout the site, the terms “we”, “us” and “our” refer to Puella Marina. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years old (or the age of majority in your state or province of residence). If you are under the age of majority, you may use this site only with the consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright or other intellectual property laws). You must not transmit any worms, viruses, or any code of a destructive nature. Any breach or violation of the Terms will result in an immediate termination of your access to the Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities of products or services to any person or geographic region if we suspect misuse or violation of these Terms.
You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. (Credit card information is always encrypted during transfer over networks.)
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site (except as required by law). You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. All prices and promotions are subject to availability and may be withdrawn or changed at our discretion.
Section 5 - Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (and in accordance with applicable law, including any EU consumer rights of withdrawal). We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction on a case-by-case basis. We may exercise this right to refuse or limit orders, for example, if shipping to your location is not feasible or permitted by law.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. However, we cannot guarantee that your computer or device’s display of any color will be accurate.
All product descriptions, specifications and pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We primarily sell physical goods for personal (B2C) use. If you are purchasing on behalf of a business (B2B), please note that certain consumer-specific protections and rights (such as the statutory right of withdrawal or certain warranty protections under consumer law) may not apply to business purchasers.
Shipping & Delivery: We ship products to many countries worldwide. However, certain locations may be unavailable for delivery due to factors beyond our control (such as international restrictions, carrier limitations, or other logistical issues). If you place an order to a location that we cannot service, we reserve the right to cancel your order and refund your payment. Any delivery times provided are estimates only; actual delivery timelines may vary due to customs processing, transport delays, or other unforeseen factors. For international shipments outside of our base region, you are responsible for any import duties, taxes, or fees imposed by your local authorities. We are not liable for delays or failure in delivery due to events outside our control, such as customs delays, natural disasters, or carrier disruptions.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. However, nothing in these Terms will affect any statutory warranties or guarantees that you are entitled to under applicable law.
Section 6 - Cancellation and Returns (Right of Withdrawal)
If you are a consumer in the European Union, United Kingdom, or another jurisdiction with similar consumer protection laws, you have the legal right to withdraw from your purchase (cancel the contract) within 14 days after receiving your goods, without giving any reason. To exercise this right of withdrawal, please note the following:
Notification: You must inform us of your decision to cancel within 14 days of delivery. You can do this by emailing us at info@puellamarina.com or by another unequivocal written statement.
Return of Goods: After you notify us of a cancellation, you must send the products back to us without undue delay, and in any event not later than 14 days from the day you informed us of your withdrawal. The products should be returned in their original condition and packaging, with all accessories, if possible.
Refund Process: Once we receive the returned goods (or you provide evidence of having returned them), we will process your refund. We will reimburse the purchase price you paid for the items, along with any standard delivery costs (if charged on your order), within 14 days of your cancellation notice. (If we have not yet received the goods back within that time, we may wait to refund you until the goods are received or until you have supplied evidence of having sent them back, whichever is earlier.)
Refund Method: Refunds will be issued to the same payment method that you used for the original transaction, unless we have expressly agreed otherwise. You will not incur any fees from us for this reimbursement.
Return Shipping Costs: Unless the return is due to our error or the item arriving damaged/defective, you are responsible for paying the return shipping costs. We recommend using a trackable shipping service for returns. If the product is defective or we sent the wrong item, we will arrange or cover the return shipping and you will receive a full refund or replacement according to our Return Policy.
Condition of Returned Items: You are allowed to inspect and handle the product to ascertain its nature, characteristics, and functioning (as you would be able to do in a physical store). If the item is used or handled beyond what is necessary to evaluate it, and this results in diminished value of the product, we may deduct an amount from your refund to account for the reduced value.
Exceptions: The right of withdrawal does not apply to certain products and situations, as permitted by law. For example, custom-made or personalized items, items that perish quickly or have a short shelf life, sealed items not suitable for return due to health or hygiene reasons (if unsealed after delivery), and other exceptions under EU or local law are not eligible for cancellation or return. We will indicate in the product description or during checkout if an item is non-returnable under these rules.
Additional Policies: Our standard Return & Refund Policy may offer additional details on returns and refunds. These Terms of Service do not replace our Return Policy; we encourage you to review it for comprehensive instructions on how to return a product. The rights described in this section are in addition to (and do not limit) any rights you may have under our Return Policy or applicable law.
Section 7 - Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You must promptly update your account information (including your email address, shipping address, and credit card numbers and expiration dates) so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions can include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing phone number provided at the time the order was made.
We further reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors without authorization. By placing an order, you represent that all information you provide to us is truthful and accurate, and that you are an authorized user of the payment method provided. For more details on order cancellations and returns, please review our Return Policy (and Section 6 above for EU consumer cancellation rights).
Section 8 - Optional Tools
We may provide you with access to third-party tools (such as payment gateways, shipping providers, or other integrations) over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s). If we offer new services and/or features through the website in the future (including new tools and resources), those new features and/or services will also be subject to these Terms of Service.
Section 9 - Third-Party Links
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s own policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding products or services provided by third parties should be directed to those third parties.
Section 10 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries or product reviews), or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to: (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, nor contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party on our site.
Section 11 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data. By using our site or making a purchase, you consent to the processing of your personal information as described in the Privacy Policy and as required by applicable data protection laws (including the EU General Data Protection Regulation where applicable).
Section 12 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information on the Service or on any related website has been modified or updated. (For example, if our website has information that is outdated, we are not obligated to update it immediately unless required by law.)
Section 13 - Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content for any of the following purposes or activities:
Unlawful purposes: Any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
Violation of laws: To violate any international, national, provincial, state or local regulations, rules, laws, or ordinances.
Intellectual property infringement: To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
Harassment or abuse: To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
False information: To submit false or misleading information.
Transmitting malware: To upload or transmit viruses, worms, or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service, any related website, other websites, or the Internet.
Privacy violation: To collect or track the personal information of others without their consent.
Spamming and crawling: To spam, phish, pharm, pretext, spider, crawl, or scrape the website or other users.
Obscenity or immorality: For any obscene or immoral purpose.
Security interference: To interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses or any other provision of these Terms.
Section 14 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice to you, where necessary for technical or operational reasons.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided on an “as is” and “as available” basis, without any representation, warranties or conditions of any kind, either express or implied. This includes (but is not limited to) all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by applicable law. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable, or that any errors in the Service will be corrected.
In no case shall Puella Marina, nor our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation: lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any products procured through the Service. This limitation of liability applies to any claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if we have been advised of the possibility of such damages.
Because some jurisdictions do not allow the exclusion or the limitation of liability for certain types of damages (such as incidental or consequential damages), in such jurisdictions our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms of Service is intended to exclude or limit any legal rights or remedies that cannot be lawfully excluded or limited (for example, certain statutory warranties for consumers or liability for personal injury caused by our negligence). Your statutory rights as a consumer (under Dutch law, EU law, or other applicable legislation) are not affected by this section.
Section 15 - Indemnification
You agree to indemnify, defend and hold harmless Puella Marina and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party. This indemnification obligation will survive the termination of these Terms and your use of the Service.
Section 16 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted or modified, that provision shall apply with whatever modification is necessary to give effect to the commercial intent of the parties within the bounds of applicable law.
Section 17 - Termination
The obligations and liabilities of the parties incurred prior to the termination date (including, without limitation, payment obligations) shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or simply by ceasing to use our site. If you terminate, you remain responsible for any transactions or obligations incurred before termination.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice to you. In that event, you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part of them) accordingly. We reserve the right to also seek any other remedies available at law for your breach of these Terms.
Section 18 - Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site (or in respect to the Service) constitute the entire agreement and understanding between you and us, governing your use of the Service and superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Section 19 - Governing Law
These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the Netherlands. By using our Service, you agree that any dispute arising from or relating to these Terms and Conditions shall be subject to the jurisdiction of the competent courts of the Netherlands. This governing law provision does not affect any mandatory rights you may have under the law of your country of residence (especially if you are a consumer in the European Union); you will continue to enjoy any such protections and rights.
Section 20 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Any changes will be effective immediately upon posting on the website, unless otherwise indicated. It is your responsibility to check our website periodically for changes to the Terms of Service. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 21 - Contact Information
Questions or concerns about the Terms of Service should be sent to us at info@puellamarina.com. You can also reach us through the contact form on our website or via postal mail at the business address listed on our site. We value your feedback and will endeavor to respond to any queries regarding these Terms in a timely manner.